A British Chinese takeaway has gone viral after responding savagely to unwarranted negative reviews.
Oriental Express restaurant in Pudsey, West Yorkshire, garnered 149 reviews on food delivery service Just Eat.
Whilst the majority of the customers awarded five or six stars to the takeaway, a few negative reviews caught the attention of Alice Cheung, the boss of takeaway.
Cheung said she refused to pander to some of the “sillier” reviews and instead chose to respond to them directly.
“[Negative] reviews tend to put business owners down and demotivate them, I want to be realistic!” Cheung said.
“I think review [responses] should be honest and not corporate responses. People need to know the truth especially other people reading reviews!”
One reviewer wrote, “the food was terrible, I ordered a chicken dish and got small pieces of battered dry chicken mixed in with battered prawns totally ruined this dish. Good job I’m not allergic to prawns, I won’t be ordering from them again.”
In response, Cheung wrote, “will you please open your eyes and read the descriptions, you ordered the ‘Special sweet and sour’ which contains king prawns. You got what you ordered so how is this our fault. The food was fresh and perfectly cooked. We are good but mind reading the stupid is not one of our skills.”
Another reviewer complained, “this food was terrible. Paid £17 for a box ! Nothing but chips that looked Like they was cooked yesterday . 2 onion rings and and everything else in recognisable.”
Cheung responded, “you ordered a Vegetarian Munch Box and then called the shop to complain there was no MEAT in it. We sent what you ordered and there was nothing wrong with it. The bad review is to cover your error.”
“BTW this is what is in a Vegetarian Munch Box :- Salt and Pepper Chips, Salt and Pepper Mushrooms and Green Pepper, Salt and Pepper Tofu, Vegetable Spring Rolls, Vegetable Curry Samosa & Onion Rings. So how was it all chips. Please do not call again.”
In other news, Scottish food delivery service Home By Nico has come under fire for using “Vietnam” to market its food.
The Oriental Express takeaway in Pudsey has the best responses to negative reviews pic.twitter.com/P72EGJvXID
— Michael | 麦克儿 (@mpwoodhead) March 29, 2021
