"[We] apologise deeply for making you feel uncomfortable and uneasy"
BBC reports that Japanese convenience store chain FamilyMart has apologized after rats were seen in one of its branches.
The incident occurred at one of its stores in Tokyo’s popular Shibuya district. Footage of the rats was captured and shared online, garnering over 5 million views.
In the clip, several rats are seen scurrying around a refrigerated cabinet that contained fresh food including sushi and rice.
FamilyMart has since closed the outlet until further notice for the “unsanitary” footage that made customers “uneasy”.
The chain said it would disinfect the store and investigate the incident.
“[We] apologise deeply for making you feel uncomfortable and uneasy,” FamilyMart said in a statement. “We will proceed with measures such as disinfection… and will consider the possibility of resuming operations [after considering the]…environment of the store.”
FamilyMart is the second biggest convenience store franchise chain, just behind 7-Eleven.
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